Responsible Gaming at sjili

Our Commitment to Filipino Players

sjili believes that online gaming should be a source of entertainment and excitement — not stress, financial hardship, or relationship problems. As a PAGCOR-regulated operator serving Filipino players nationwide, sjili is required by law and by our own values to uphold the highest standards of player protection and responsible gaming.

We recognize that for some individuals, gambling can become more than just entertainment. Problem gambling affects people from all walks of life — from Metro Manila to Mindanao, in every economic bracket and every age group above 21. sjili provides multiple tools and resources designed to help you maintain control over your gaming activity and to seek help if gambling begins to negatively impact your life.

Responsible Gaming Tools Available on sjili

All sjili account holders have immediate access to the following responsible gaming tools through their account settings. These tools are designed to give you control over your gaming experience and to help you play within your means.

Deposit Limits

Set a daily, weekly, or monthly cap on the amount you can deposit into your sjili account. Once you reach your chosen limit, the system will block further deposits until the next period begins. Deposit limits take effect immediately when you lower them, but increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.

To set a deposit limit, navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose your period (daily / weekly / monthly) and enter your desired limit in Philippine Peso. Confirm the change using your account password.

Session Time Limits

Configure maximum continuous playing time on the sjili platform. You can set session limits ranging from 30 minutes to 6 hours. When your chosen time is reached, you will be automatically logged out of your account. This tool helps prevent marathon gaming sessions and encourages regular breaks.

Reality Checks

Enable periodic on-screen notifications that show you how long you've been playing in the current session and your net win/loss during that time. Reality checks appear at intervals you choose (every 15, 30, 60, or 120 minutes). These reminders help you stay aware of time and money spent, making it easier to make conscious decisions about whether to continue playing or take a break.

Loss Limits

Set a maximum loss amount for a given period (daily, weekly, or monthly). When you reach your loss limit, you will be unable to place further wagers until the next period begins. This tool is especially helpful for players who want to ensure they don't chase losses or exceed a predetermined budget.

Cool-Off Periods

Take a temporary break from sjili by activating a cool-off period. You may choose to suspend your account for 24 hours, 7 days, 14 days, 30 days, or up to 6 weeks. During a cool-off period, you will not be able to log in, deposit, place wagers, or access your account in any way. Your account balance remains secure and accessible once the cool-off period expires.

Cool-off periods are a useful tool if you feel you're spending too much time or money on gaming, or if you simply want to take a planned break without closing your account permanently. To activate a cool-off, visit Account Settings → Responsible Gaming → Cool-Off Period.

Self-Exclusion

Self-exclusion is a more serious and long-term tool for players who believe gambling is harming their wellbeing. When you self-exclude, your sjili account is closed for a minimum period of 6 months, 1 year, or permanently. Self-exclusion is immediate and irreversible for the duration you choose.

During self-exclusion, you will not be able to log in, register a new account, or access sjili services in any form. Any marketing communications from sjili will cease. If you attempt to open a new account while self-excluded, that account will be identified and closed immediately. sjili takes self-exclusion very seriously and cooperates with PAGCOR's national self-exclusion registry.

If you are struggling with problem gambling, self-exclusion is one of the most effective steps you can take to protect yourself. To initiate self-exclusion, contact sjili customer support via live chat and request to speak to a responsible gaming specialist. You will be guided through the process and provided with information about external support resources.

How to Access Responsible Gaming Tools

All responsible gaming tools can be accessed directly from your sjili account:

1. Log in to your sjili account.
2. Click on your username in the top-right corner to open the account menu.
3. Select Account Settings.
4. Navigate to the Responsible Gaming tab.
5. Choose the tool you wish to configure (deposit limits, session limits, cool-off, self-exclusion, etc.).
6. Follow the on-screen instructions and confirm your choices using your account password.

Changes to most responsible gaming settings take effect immediately. If you encounter any difficulties or have questions about using these tools, sjili's customer support team is available 24/7 via live chat to assist you.

Keeping Gaming Fun and Safe

Responsible gaming starts with setting boundaries and sticking to them. Here are some tips from sjili to help you enjoy gaming safely:

• Set a budget before you play. Decide how much you can afford to lose without impacting your finances, and stick to that amount. Never gamble with money you need for rent, bills, food, or other essentials.
• Think of gaming as entertainment, not income. The house always has an edge. Don't gamble expecting to make money or recover losses. Treat any winnings as a bonus, not a plan.
• Take regular breaks. Set a timer or use sjili's session limit tools to ensure you step away from the screen regularly. Gaming for hours without a break can cloud your judgment.
• Don't chase losses. If you've lost your budget for the day, walk away. Trying to win it back often leads to bigger losses and emotional distress.
• Avoid gambling under the influence. Alcohol and drugs impair decision-making. Play sober so you can stay in control of your choices.
• Balance gaming with other activities. Make sure gaming isn't taking time away from family, work, hobbies, or social activities you enjoy. A healthy life includes variety.

sjili takes the protection of minors extremely seriously. Gaming platforms like sjili are strictly intended for adults aged 21 and above, consistent with Philippine law governing casino-style gambling. We rely on our KYC verification process to enforce this requirement, but we also encourage parents and guardians in households across the Philippines to take additional steps to prevent minors from accessing online gambling sites.

Tips for Parents and Guardians

• Use parental control software on family computers, tablets, and smartphones to block access to online gambling websites. Many devices have built-in parental controls in their settings that can restrict certain categories of websites.
• Keep your login credentials private. Do not share your sjili username, password, or payment method details with anyone in your household, including older children and teenagers.
• Educate your children about the risks of gambling at an age-appropriate level. Open conversations about responsible money management and the nature of chance-based games can help prevent curiosity from becoming a problem.
• Monitor your bank and e-wallet statements (GCash, Maya, BPI, BDO) regularly for any unfamiliar transactions that could indicate unauthorized access to gaming platforms.
• Log out of your sjili account after every session, especially on shared devices. Never use the "remember me" function on shared computers or family devices.

What sjili Does to Prevent Underage Access

Beyond the age verification steps every player undergoes at registration, sjili employs ongoing monitoring systems that flag accounts showing patterns inconsistent with adult users. Any account suspected of belonging to a minor is immediately suspended pending full identity verification. sjili also works in compliance with PAGCOR's guidelines on underage gambling prevention, including participation in industry-wide initiatives to share data on verified underage accounts.

Our Ongoing Commitment

Responsible gaming is not a checklist for sjili — it is an ongoing commitment to the well-being of every Filipino player on our platform. We continuously review and improve our player protection measures in line with PAGCOR requirements, international best practices, and feedback from our community. Our responsible gaming program is independently reviewed on a regular basis to ensure it meets the highest standards of player protection in the Philippine online gaming industry.

sjili's responsible gaming team monitors player activity for signs of harmful patterns, including sudden increases in deposit frequency, prolonged playing sessions, repeated self-exclusion violations, and unusually high bet sizes relative to a player's history. Where concerning patterns are detected, sjili's team may reach out proactively to offer support and information about available tools.

We also make sure our staff receive regular training on problem gambling awareness and the proper handling of responsible gaming requests. When a player reaches out about a gambling problem, they are treated with respect, confidentiality, and genuine care — not judgment.

Gaming should always be fun, social, and affordable. sjili is here for every Filipino player who wants to enjoy a great gaming experience — safely, responsibly, and within their means. If you ever feel like your gaming is becoming more of a burden than a pleasure, please use our tools or reach out. We're here to help, day or night.